Digital Trust and Safety Analyst with Danish and English

Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS International Bulgaria!

As a Digital Trust and Safety Analyst with Danish and English you will be a part of a great team and all together will:

Review user-generated back-office information to ensure compliance with established policies

Take prompt and appropriate action on information that violates guidelines or poses risks

Stay updated on internal policies to ensure accurate implementation

Identify and analyze patterns to proactively address potential risks

We're looking for someone with:

High attention to detail

Ability to defend decisions and provide context in thought process

Ability to identify patterns in behavior that can be leveraged for improved decision-making

Strong organizational and time management skills to deal with shifting priorities and high volumes of work

Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:

Ability to process sensitive information

Fluent in Danish

B2 or higher English language skill

Knowledge of pop culture, global events, and culture of the market(s) you are serving

In return, we will give you: