Legal Counsel, Dispute Resolution (Fixed-term)
About this role
Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values - Always Safe, Customer at Heart and Stronger Together - guide us in everything we do.
We are now looking for a driven legal professional to a
LEGAL COUNSEL, DISPUTE RESOLUTION
role to join our Customer Care unit.
This is an exciting opportunity for a lawyer in the early stages of their career who is ready to take on real responsibility from day one. You will be working at the heart of our customer care legal function, managing dispute proceedings, driving process improvements, and collaborating with a wide range of stakeholders across the organisation .
As part of the dispute resolution team responsible for passenger rights, you will develop and deepen your expertise in an international, fast-paced aviation environment.
This is a fixed-term position starting as soon as possible and lasting until the end of August 2027.
Responsibilities
- Dispute Management Manage consumer disputes escalated to courts and authorities in Finland and abroad , ensuring the most appropriate and effective approach is taken for each case.
- Draft formal responses to relevant authorities on customer dispute matters.
- Collaborate with internal teams and external legal partners to resolve cases efficiently.
- Support colleagues on complex and dispute-prone cases, sharing your expertise where needed.
- Process Development Identify opportunities to enhance and simplify dispute resolution processes.
- Drive improvements across the organisation to reduce t