Data Center IT Technician - Project Tasks
About this role
Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
Responsibilities
- We’re looking for an L2 IT Technician with Project Management experience to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer with a focus on IT Projects and relevant activities. This role aims to provide not only support in troubleshooting of high-performance server hardware, including GPU clusters, but also implementations of additional infrastructure components on production sites.
- Apart from being involved in resolution of complex hardware incidents, proactive handling of L1/L2 support via the ticketing system, you will work in collaboration with the Technical Project Manager. This role expects from candidates to have advanced technical experience in pair with some project management experience allowing to move the projects further, identify specific risks, participate in implementation with support of 3rd parties.
- Your responsibilities will include
- Solve hardware related issues with servers, involving in-depth advanced level troubleshooting
- Report to hardware problem management, execute workarounds and solutions
- Solve proactively L1/L2 tasks through ticket system
- Update new processes and documentation for IT hardware team
- Collaborate with Technical Project Manager on current projects
- Participate in technical projects implementations
- Oversee 3rd party contractor activities during project implementations
- Basic level of network tasks, troubleshooting and support
Requirements
- Knowledge of datacenters, and server equipment
- Advanced knowledge of IT hardware and practical experience of troubleshooting
- Advanced skills working with the Unix/Linux operating system and command line
- Experience with equipment monitoring, data analysis and presentation
- Basic understanding of Project Management methodologies
- Basic understanding of Project Management tools (JIRA, Gantt charts)
- Proactiveness and sense of responsibility
- High proficiency in spoken and written English
- It will be a bonus if you have
- Knowledge of network equipment and troubleshooting in advanced level
- Proven project management experience in IT Infrastructure domain
- Bachelor degree in Computer Science
- Driving license type B