IT Helpdesk Partner - Milan (x/f/m)
Milano, Milan, ItalyCompetitiveHybrid0 applicants
About this role
What you’ll do
In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Milan office.
On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands).
Responsibilities
- Remote:
- Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
- Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc.
- Accompany the user from the opening of the ticket to its complete resolution
- Escalation of incidents to local IT Support teams (level 2).
- Detect incidents or recurring requests with a view to continuous improvement.
- Propose automation or processes to improve user satisfaction
- On site:
- Being responsible of the IT Corner in our office in Milan
- Meeting room management: test, update, replace hardware.
- This role may occasionally require lifting equipment up to 20kg (44 lbs)
- Occasional availability required outside standard business hours may be required for event support (typically once per month for approximately 2 hours)
- Who you are
- If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
- You are service-oriented and solution-maker
- You are a good listener and ask relevant questions in order to reassure the users
- You are rigorous and autonomous, without forgetting teamwork.
- You know how to adapt to change and prioritize your daily tasks
- You speak English and Italian fluently