Product Manager - B2C (f/m/x) - remote
About this role
Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 12 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company, and our 250+ employees enjoy up to two months of workation per year. We’ve also been recognised as a Top DACH Employer by Kununu for three consecutive years.
Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.
If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first).
We're looking for a Product Manager to help grow refurbed's demand by improving key parts of the customer journey and the systems behind it.
You will own a product area within the Demand Product Tribe and work with a cross-functional squad to deliver customer value and measurable business impact. You will be driving strategy, discovery, and delivery for your domain. Depending on team needs, your scope could include topics such as acquisition, search & discovery, product page experience, conversion optimization, growth experimentation, SEO/CMS automation, or other demand-driving initiatives.
WHO YOU ARE:
4+ years of product management experience delivering measurable outcomes in a cross-functional environment.
Strong product thinking and structured problem solving, with the ability to connect strategy, user experience, and execution.
A data-driven mindset: fluent in both qualitative insights and quantitative evidence, and able to make clear decisions under ambiguity.
Proven experience designing and running experiments — including A/B tests — with rigor in design, analysis, and decision-making.
Comfort with modern tools, including AI, to accelerate discovery, prototyping, and delivery.
Strong stakeholder management and communication skills, with the ability to build alignment across product, engineering, commercial, and operations.
A collaborative approach that helps teams work seamlessly across product, design, and engineering.
Location & eligibility: This role is open to Europe-based candidates only with a valid right to work.
Responsibilities
- Own the product vision, strategy, and roadmap for your area within the Demand tribe.
- Drive continuous discovery: use customer insights, funnel data, and experimentation to surface opportunities, map journeys, and prioritize work.
- Define clear problem statements, hypotheses, and success metrics, and drive work end-to-end from discovery to launch.
- Define and drive clear, outcome-oriented goals through OKRs together with your squad, fostering strong cross-functional leadership in close partnership with your engineering lead and design counterparts.
- Validate solutions quickly through prototyping and user testing, ensuring they are valuable to customers, usable, business viable, and technically feasible.
- Drive execution: manage backlogs, write user stories, run sprints, and make smart trade-offs across design, engineering, and business needs.
- Improve customer experience and business performance across metrics such as conversion rate, activation, engagement, AOV, retention, and margin contribution.
- Partner closely with engineering, data, and stakeholders across commercial, legal, and operations to build alignment and deliver outcomes.
- Communicate objectives, rationale, decisions, and progress through clear, concise storytelling.
- WHY YOU WILL ENJOY WORKING WITH US:
- Our Culture and Values:
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
- Personal & Professional Development:
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
- Flexibility:
- We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
- We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops
- …and much more! See https://careers.refurbed.com/ for further insights!