IT Ops Analyst

About this role

About Metrea Simulations AB

Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects-as-a-service across Aerospace, Electromagnetic & Cyber, Digital & Synthetic domains via its capability groups. Metrea also consists of six support groups (Operations, People, Finance, Legal, Strategy and Solutions) that guide the development of specific capabilities that Metrea's files (product, projects, programs etc) leverage to achieve their targets. Group Overview Metrea Management is our global shared service providing support for the Capabilities in areas such as People, Finance, Legal, Strategy and Information Technology. Position Summary As an IT Operations Analyst, you will support the IT team in maintaining and administering Metrea’s IT infrastructure. This is an onsite role, providing hands-on support to colleagues across the business. You will handle day-to-day troubleshooting, user support, and assist with Office 365, Azure, and Intune administration. You will be expected to act proactively and professionally in addressing IT issues, ensuring colleagues feel supported and confident in using technology. Role and Responsibilities Onsite User Support Provide 1st and 2nd line IT support directly to staff onsite (password resets, account management, software installs, hardware setup, AV/meeting room support). Deliver clear, friendly, and helpful guidance to users of varying technical ability in a professional manner. Proactively identify recurring issues or opportunities for improvement and raise them with senior administrators. Escalate complex issues as needed. Systems Administration Assistance Support Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive). Assist with Azure AD user and group management. Help maintain device compliance and configuration policies through Intune. Device & Infr