Digital Service Developer

Make digital services better for millions of customers.

Join If's Service Development Chapter in the Digital Sales & Customer Experience unit and turn customer and business needs into tangible improvements. You'll work in a cross-functional squad serving private customers with a primary focus on MyPages (Omat sivut)-and on the APIs that power multiple channels across If.

We translate business and customer needs into digital solutions by exploring development opportunities and ensuring the chosen approach is feasible and viable. Our chapter specializes in building excellent digital customer journeys.

This is a career move-more scope, impact, learning, and satisfaction-as you develop critical customer journeys, shape requirements, and use data to improve outcomes.

What success looks like (your first 6-12 months)Take charge of the requirements creation process; actively discover and analyze customer needs, then develop detailed user stories with clear targets.

Translate business needs into clear API requirements.

Strengthen acceptance testing and production verification to reduce defects-to-production.

Work effectively in a cross-functional squad (UX, dev, analytics) and contribute to both local and cross-Nordic initiatives.

Be comfortable working within a complex system landscape.

What you bring (must-haves)Solid experience working between business and IT teams, including hands-on requirements gathering, testing, and analysis.

Proven ability to influence and build long-lasting trust with both business stakeholders and technical teams.

Strong analytical mindset with the ability to translate complex data into clear customer-centric insights and actions.

Strong communication skills in Finnish and English.

Nice to haveExperience working in insurance, regulatory environments, or Nordic cross-country setups.

Hands-on involvement in developing digital self-services or similar user-facing digital solutions.

Comfortable with agile ways of working in cross-functional squads.

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