Commercial Customer Master Data and Segmentation - US
About this role
Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
In this
Commercial Customer Master Data and Segmentation
position within our Capsule & Health Ingredients (CHI) business unit you will be responsible for owning the accuracy, integrity, and execution of customer master data and segmentation across systems, ensuring a reliable, up-to-date, and business-ready data foundation that enables effective commercial operations
The position is available remotely from the US, France, Germany, Belgium, India.
What you will get:
A remote opportunity
An agile career and dynamic working culture
An inclusive and ethical workplace
Compensation programs that recognize high performance
A variety of benefits dependent on role and location
Responsibilities
- Own and manage commercial customer master data across core systems (e.g., Salesforce, SAP), ensuring accuracy, consistency, and clear hierarchy structures.
- Maintain high data quality standards through governance, audits, and issue resolution, acting as the main escalation point for data-related problems.
- Lead the application and ongoing refresh of customer segmentation models, ensuring all accounts are correctly classified and consistently tagged.
- Source, validate, and manage internal and external data inputs to support segmentation accuracy and business insights.
- Ensure segmentation is reliably implemented across systems, resolving exceptions and preventing inconsistencies or unauthorized changes.
- Partner with cross-functional teams (e.g., Analytics, Sales Ops, IT) to enforce data governance standards and enable effective commercial execution.
- Drive continuous improvement by optimizing data processes, reducing manual effort, and enhancing documentation, scalability, and downstream usability
Requirements
- Bachelor’s or Master’s degree or equivalent experience in data science, analytics or IT
- Proven track record in Commercial Data Management, Customer Segmentation, and Analytics
- Familiarity with CRM and Master Data Systems, particularly Salesforce and SAP
- Business proficient English is essential for the position, additional languages are a plus, but not required
- Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
- People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
- Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.