Customer Care Assistant - Bilingual French
About this role
<h2>ABOUT WEROAD: CONNECTING PEOPLE, CULTURES AND STORIES</h2><p>Founded in 2017, WeRoad is a fast-growing startup revolutionizing the travel industry in Italy, Spain, the United Kingdom, Germany, France, and Switzerland! With 200 employees and 3,000 Travel Coordinators, we are a community of travelers turning every trip into an unforgettable experience. We connect like-minded millennials and send them to over 300 destinations worldwide.<br>Our mission: to design and deliver experiences worth living and sharing, by rewriting the rules of the travel industry.</p><p>Does this inspire you? Before applying, read our Cultural Manifesto 👥</p><p></p><h2>ABOUT THE ROLE</h2><p><strong>JOB TITLE:</strong> Customer Care Assistant<br><strong>LOCATION:</strong> Milan or Paris (hybrid role)<br><strong>CONTRACT TYPE:</strong> Internship<br><strong>AVAILABILITY:</strong> Full-time</p><h3>Your responsibilities:</h3><ul><li><p>Be the first point of contact for our French-speaking WeRoaders and ensure a smooth, high-quality experience before, during, and after their trip.</p></li><li><p>Manage incoming requests across different channels (email, phone, WhatsApp, social media, Zendesk).</p></li><li><p>Support travelers with booking management, payments, travel documents, and last-minute requests.</p></li><li><p>Collaborate with internal teams (Sales, Operations, Travel Coordinators) to deliver the best possible experience.</p></li><li><p>Support sales operations and the team when needed.</p></li><li><p>Manage FAQs, improve help center resources, and propose ideas to optimize processes.</p></li><li><p>Act as the “voice of the customer”: identify recurring issues and suggest improvements.</p></li></ul><p></p><h2>What we’re looking for:</h2><ul><li><p>Native French speaker with excellent English skills (written and spoken).</p></li><li><p>You enjoy human interaction: empathetic, patient, and solution-oriented.</p></li><li><p>Strong communication and organizational skills, with attention to detail.</p></li><li><p>Ability to manage multiple requests simultaneously while staying calm under pressure.</p></li><li><p>Proactive, curious, and comfortable in a fast-growing environment.</p></li><li><p>Passionate about travel and meeting new people – you embody the WeRoad spirit!</p></li></ul><p></p><h2>Why you’ll love working at WeRoad:</h2><ul><li><p>You dream big, aim high, and enjoy taking on challenges.</p></li><li><p>You want to join a young, dynamic team passionate about travel.</p></li><li><p>You thrive in a community of bold people who inspire each other.</p></li><li><p>You have an entrepreneurial mindset: you take ownership from day one.</p></li><li><p>You prefer adventure over routine and enjoy the fast-paced, ever-changing environment of a scale-up.</p></li><li><p>You believe in the power of people. Our WeRoaders and Travel Coordinators are at the heart of everything we do, and you want to contribute to something bigger.</p></li></ul><p></p><h2>What we offer:</h2><ul><li><p>A vibrant coworking space in Paris/Milan and an international work environment.</p></li><li><p>Hands-on learning in a fast-growing scale-up, with responsibilities from day one.</p></li><li><p>Flexible remote work (hybrid: office + home).</p></li><li><p>Team events, meetups, and unforgettable moments with travel-loving colleagues.</p></li></ul><p></p><h2>Ready to apply?</h2><p>At WeRoad, cultural fit matters as much as skills. We assess both the <em>what</em> (what you bring) and the <em>how</em> (how you work and live our values).</p><p>The selection process includes:</p><ul><li><p>An interview with the People team</p></li><li><p>An interview with the Hiring Manager</p></li><li><p>A final interview</p></li></ul><p>WeRoad is an equal opportunity employer: we consider all applications regardless of race, religion, color, origin, gender, sexual orientation, gender identity, age, marital status, political opinion, disability, or any other legally protected characteristic.</p><p><