Service Manager - Tieto Caretech (m/f/d)

About this role

About Tieto

Tieto Caretech is modernizing the Nordic health and social care sector with modular, open, and interoperable software. We develop and deliver high quality software solutions and services that enable healthcare and welfare professionals to do their work even better and with higher efficiency - have more time to care. We are a global team of professionals working on providing products and services to different sectors from healthcare to social care. We work closely with our European customers to develop our own products and services. We want to provide solutions which enable healthcare and social care professionals to spend more valuable time with their patients and customers. With us you can build technology for the good of society and make your mark on the health and wellbeing of people in need. About the role We are looking for a Service Manager to take ownership of the smooth operation and ongoing development of our high-quality Kubernetes-based infrastructure platform, used by multiple Tieto Caretech products. In this role, you will combine Service Manager and Product Owner responsibilities. You will oversee the operational and financial management of the platform, drive backlog prioritization, support commercial and contracting matters, and ensure agreed service levels, high quality, and customer satisfaction. In this role, it would be beneficial to have Proven experience in Service Manager and/or Product Owner roles Solid knowledge of infrastructure platforms, particularly Kubernetes-based environments Experience in managing shared platforms or services used by multiple teams or products Ability to balance business needs, technical requirements, and operational priorities Experience in backlog management, prioritization, and agile ways of working Strong stakeholder management skills and experience in driving effective collaboration across internal teams Understanding of SLA-driven service delivery, service quality, and continuou