Interim Head of Customer Engagement
About this role
About the Company
Avaron AB is a growing consultancy specializing in matching the right expertise with the market's most interesting assignments. As an employee of Avaron, you work on-site at our clients – combining the security of permanent employment with the variety and growth opportunities of a consulting career.
About the Assignment
About Avaron AB
Avaron AB is a growing consultancy specializing in matching the right expertise with the market's most interesting assignments. As an employee of Avaron, you work on-site at our clients – combining the security of permanent employment with the variety and growth opportunities of a consulting career. About the Assignment You will step into a key leadership role within a global company in the automotive sector, joining the Customer Experience leadership team and reporting to the global CX lead. In this assignment, you will take ownership of the Customer Engagement agenda and help shape how the organization supports, informs, and engages customers across international markets. You will lead specialist teams focused on customer communication and support operations, with a strong focus on operational alignment between headquarters and local markets. The role combines strategic direction with hands-on leadership and gives you the opportunity to influence customer loyalty, satisfaction, and the overall quality of customer-facing operations worldwide. Job DescriptionDrive the global Customer Engagement agenda and deliver on OKRs and strategic priorities. Lead specialist teams within customer communication and support through close collaboration with line managers. Develop and implement strategies for customer support and customer communication. Ensure strong governance, performance management, and operational alignment across markets. Put frameworks and prerequisites in place to enable effective execution. Manage and optimize the budget for Customer Engagement initiatives. Own and coordinate resolution areas related to commercial goodwill, technical goodwill, and buybacks. Work closely with cross-functional stakeholders to strengthen customer loyalty and improve the customer experience globally. RequirementsBachelor's degree in Business Administration, Communication, Customer Experience, or a related field. Minimum 3 years people management experience. At