HR Direct Advisor
About this role
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
Job Summary
HR Service Centres are responsible for delivering world-class service to our business. It is a collaborative environment where you provide service to both employees and managers in the Tetra Pak businesses in the EMEA time zone.
We are now looking for an HR Direct Advisor to join our team, who will act as a first line support towards employees and managers. This role is ensuring that HR related questions and requests are solved and qualitative HR information is spread in the organisation.
The role is a permanent position, starting with a probation period.
You will be based in either Budaörs, Lund or Istanbul, where the team members are located.
Responsibilities
- As HR Direct Advisor you will:
- Act as first line support in the HR Service Centre, i.e. be considered as the prime entrance to all HR matters.
- Provide professional guidance and support through tickets and phone calls in a timely manner to incoming errands and register them in our ticket handling system C4C.
- Increase employees’ and managers’ knowledge and awareness of responsibilities in HR matters.
- Contribute to the HR knowledge by representing HR Direct as ambassador throughout the organization internally in HR and towards the clients.
- Update internal knowledge databases (e.g. FAQ, Knowledge base articles etc) and update HR Direct colleagues where needed.
- Guide and point clients to information on HR self-service portal (ORBIS) to foster a habit of finding the necessary data on the portal.
- Maintain and update changes of HR information to end users on portal
- Forward errands to appropriate H