Danish-speaking Customer Support Agent to Aspia

Join Aspia, a rapidly growing leader in accounting, payroll, and tax services, recognized for its innovative proprietary business system. Be part of a dynamic team driving efficiency and user satisfaction in a collaborative environment.

About the role

Academic Work is seeking, on behalf of Aspia, someone who wants to work in technical support at a growing company within accounting, payroll, and tax. The company uses a proprietary business system that is utilized by both customers and internal employees. The role involves handling incoming cases via phone and email, with a focus on case management, troubleshooting, and guiding users through issues.

We are looking for someone who can start immediately. The assignment will initially last six months, with strong opportunities for both extension and permanent employment. You will be based at Aspia’s office at St. Eriksplan, with the possibility to work from home two days per week.

You are offered

An assignment at a leading company within the accounting industry

A close-knit team with a welcoming and inclusive culture, as well as an engaged Team Leader

Opportunities for skills development in customer service case management with a focus on IT and finance

A dedicated Consultant Manager from Academic Work who will support and coach you in your continued career

Work tasks

In the role of Customer Support Agent, you will handle cases for Aspia’s customers in Denmark, which includes the following tasks:

Managing cases via email and phone

Acting as the first point of contact for customer users and internal employees when troubleshooting technical issues in Aspia’s business system and its integrated subsystems

Maintaining collaboration with Second Line support and other cross-functional teams

Contributing to the development of processes and routines

We are looking for

Has fluent proficiency in Danish, both spoken and written

Has very good proficiency in English, both spoken and written

Has previous experience in customer