Customer Onboarding Consultant

Virta is a global leader in smart electric vehicle (EV) charging services. Our mission is to build a cleaner, more sustainable future by making EV charging easy and accessible for everyone. We are looking for a passionate and customer-focused Customer Onboarding Consultant to join our team and ensure our new customers have a seamless and successful start with Virta.

As a Customer Onboarding Consultant, you will be the trusted advisor guiding our new customers from contract signature to a successful go-live. You will own the end-to-end onboarding journey, ensuring every customer is set up for long-term success. This is a critical role that sits at the intersection of Sales, Product, and Customer Success, requiring strong project coordination, technical understanding, and excellent communication skills.

What You’ll Do

Lead the Onboarding Journey: Plan and lead onboarding kick-off meetings to align on customer goals, scope, timelines, and responsibilities.

Project Coordination: Create and manage detailed onboarding project plans, coordinating with internal teams (Sales, Product, Support, Technical) to ensure timely delivery of hardware (charging stations, SIM cards, RFID tags) and software (white-label app).

Solution Implementation: Understand customer use cases, configure the product according to agreed requirements, and support them through hardware commissioning and go-live. Plan and execute testing and acceptance activities.

Customer Enablement: Deliver engaging training sessions (remote and onsite) and develop clear onboarding materials (guides, checklists, videos) to empower customers.

Relationship Management: Act as the main point of contact during the onboarding phase, providing proactive updates, managing expectations, and ensuring a smooth handover to our Customer Success and Support teams.

Continuous Improvement: Collect feedback from customers and internal stakeholders to continuously refine and improve our onboarding processes, tools, and frameworks.