Customer Support Complex

Alfa Laval Nordic is looking for a Complex Order Handler in either Sandvika, Norway or Espoo, Finland.

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As a Complex Order Handler you will be responsible for providing direct support to customers in handling Complex component, Project, Field Service and Service Operations Orders throughout the order to cash process (from customer order to Invoicing) and keep the customers updated on deliveries.

Other duties include:Providing exceptional customer support during the process: order status, delivery date. Purchase, control and preparation of supplier's shipping documents.

Export & Import coordination: documentation, logistics, custom clearance.

Handling of suppliers database.

Backlog and WIP maintenance.

What you knowYou have 3+ years of experience working with ERP systems, especially within order handling.

You bring solid technical knowledge, perhaps from customer support, service operations, purchasing, engineering, project coordination, or similar roles.

You are fluent in English, both spoken and written.

You are comfortable working with the Microsoft Office suite and quickly adapt to new digital tools.

Proficiency in a Scandinavian language is a plus.

You are used to collaborating with colleagues across departments and locations.

You are familiar with supply chain processes and understand the importance of accuracy and tim