Regional Domain Strategist (MEGA)

About this role

Responsibilities

• Serve as the MEGA domain expert for high-value, strategic client accounts, in support of MEGA node teams globally and focusing on their assigned region (Note: may be business and/or technical expert, dependent on needs of the region).
• Provide thought leadership and market insights to clients, positioning the company as a strategic partner and technical leader
• Builds strong relationship with internal Account Team, Product and Engineering teams to ensure they can provide additional escalation point on behalf of AE and SEs, to support customer issues and needs
• Handles non-standard solutions and escalations after they have been triaged by Sales Engineering.
• May require some coding and other technical support to meet customer needs
• You will become a subject matter expert with Fastly’s products and how they can best be utilized by MEGA customers.
• Take technical leadership to develop custom solutions to support our MEGA customers, provide guidance to our Sales and Solutions Engineers, as well as contribute to our Fastly developer library.
• Act as an adviser to the Sales and Solutions teams on Fastly solutions and services, channel partnerships, and sales engagement.
• Deliver cross team consulting to the Client Services, Sales/Sales Engineering, Product Management and Engineering organizations, assisting teams to support end-to-end client facing concerns and set processes for internal or customer facing projects for future business growth.
• Perform technical research and evaluation of new technologies towards how they may be used by customers, and value Fastly could provide.
• Assist in building internal tools to better support MEGA customers and work with internal teams to enable new use-cases
• Engage with customers to understand current media needs and challenges and effectively communicate them across the company
• Nice to have Requirements:
• As a Domain expert the candidate will have broad technical expertise, experience and extensive knowledge with a particular focus in Fastly technologies. This will cover Live Streaming, Video on Demand Streaming, Cloud, Systems, and CDN architecture, scripting/software development.
• 7+ years in streaming video and content delivery networks
• Has a strong professional network and is well connected within their region with top MEGA companies
• Experience in Sales and/or strategic business development
• Strong technical background combined with sales/customer focus and experience interacting with senior executives and leadership
• Outstanding interpersonal skills and the ability to translate complex solutions and features into easily digestible guidance for the customer and the ability to write clear documentation and best practices guides.
• An expert in the Fastly platform and can build solutions quickly to cover gaps in existing product/platform
• Experience as a hand-on engineer or engineer leader (where regional needs require more technical experience)
• Ability to work with HTTP request/response protocols and related troubleshooting tools and techniques
• Understanding and experience of cloud technologies, from both IaaS and PaaS providers.
• Hands on experience in VCL and programming languages including Rust, Golang or Javascript
• Work Hours:
• This position will require you to be available during core business hours.
• Work Location(s) & Travel Requirements:
• This position is open to the following preferred office location:
• London - Hybrid
• Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office (1-2 days a week) and home. This position will require frequent travel as required by your role or requested by your manager approx. 25-30%.