Customer Service Specialist
About this role
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title:
Customer Service Specialist
Responsibilities
- Manage customer orders via ERP and CRM systems with accuracy and timeliness
- Respond to inquiries regarding products, pricing, availability, and order status
- Provide real-time updates and resolve delivery issues
- Handle complaints and escalate when necessary
- Maintain documentation and ensure regulatory compliance
- Support product launches, promotions, and sales initiatives
- Collaborate with internal stakeholders to deliver fast, customer-facing solutions
- Analyze feedback and contribute to service improvements
- Participate in cross-training and capability building within the team
- What We’re Looking For
- 1–3 years of experience in Customer Service
- Fluent in Spanish and English
- Strong communication and problem-solving skills
- High adaptability and learning agility
- Ability to work under pressure and manage multiple tasks simultaneously
- Team-oriented with a customer-first mindset
- Experience in B2B, Order-to-Cash, or logistics
- Background in environments like Teleperformance or Concentrix
- Familiarity with stakeholder management
- Based in Madrid