Operations Specialist, Fleet Quality & Excellence

About this role

Responsibilities

• Manage and resolve operational and compliance-related incidents end-to-end.
• Ensure adherence to internal policies and regulatory requirements.
• Monitor recurring issues and identify risk patterns across fleet operations.
• Collaborate closely with Operations, Legal, Trust & Safety, HR, and Compliance teams.
• Support process improvements and contribute to maintaining structured incident reporting.
• Assist and later own handling third-party liability topics and preventive initiatives.
• Support in Operational System changes.
• Your work will directly contribute to improving quality, reducing risk, and strengthening operational standards across our fleet ecosystem.
• 2+ years of experience in operations, compliance, risk, legal support, or similar fields.
• Strong analytical and problem-solving skills.

Requirements

• Strong Communication skills.
• Ability to manage sensitive topics with sound judgment and structure.
• Experience working cross-functionally in a fast-paced environment.
• Fluency in English and German is required. Arabic is considered a strong plus.
• Impact at scale: The chance to shape how Wolt collaborates with courier fleet partners in a fast-scaling, international environment. Your work will directly influence quality, partner success, and customer satisfaction.
• Cross-functional exposure: Close collaboration with Operations, Compliance, Legal, Finance, and Safety teams, giving you broad business insight and strong strategic skills.
• Innovation & ownership: Freedom to drive projects, test ideas, and implement solutions that make a tangible difference in efficiency and partner relationships.
• International environment: A truly multicultural workplace where English is the common language, and additional languages are a real asset.
• Great culture: A supportive, down-to-earth team environment where collaboration and continuous improvement are part of our DNA.

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we build technology that transforms how cities move. From restaurant delivery in 2014 to (almost) everything today, we’ve grown to 500+ cities across 30+ countries - and since 2022, together with DoorDash, we’re scaling faster than ever. Joining Fleet Operations at Wolt means stepping into a role where challenges come fast and opportunities come even faster. You’ll lead from the front, push boundaries, and turn complexity into results. If you’re ambitious, thrive in dynamic environments, and see every obstacle as a chance to win - this is the ride of your life. What you’ll be doing The Operations Specialist supports quality and risk management across fleet operations. You will handle operational incidents, monitor compliance topics, and work cross-functionally to ensure consistent standards and continuous improvement. In this role, you will: Manage and resolve operational and compliance-related incidents end-to-end. Ensure adherence to internal policies and regulatory requirements. Monitor recurring issues and identify risk patterns across fleet operations. Collaborate closely with Operations, Legal, Trust & Safety, HR, and Compliance teams. Support process improvements and contribute to maintaining structured incident reporting. Assist and later own handling third-party liability topics and preventive initiatives. Support in Operational System changes. Your work will directly contribute to improving quality, reducing risk, and strengthening operational standards across our fleet ecosystem. Our humble expectations 2+ years of experience in operations, compliance, risk, legal support, or similar fields. Strong analytical and problem-solving skills. Strong Communication skills. Ability to manage sensitive topics with sound judgment and structure. Experience working cross-functionally in a fast-paced environment. Fluency in English and German is required. Arabic is considered a strong plus.