Sales & Client Success Manager
About this role
We are now looking for a Sales & Client Success Manager to join KMX
Since 1975, Klättermusen has been a pioneer in refined Scandinavian mountaineering equipment. Our designs combine functionality, durability and environmental responsibility. Rigorously tested in real-world conditions, Klättermusen represents a commitment to technical excellence and sustainability.
Klättermusen Experiences (KMX), launched in 2024, extends this philosophy into the field. We create premium, small-group journeys for individuals seeking depth, challenge and meaningful connection with nature and local cultures. Every experience is thoughtfully designed and delivered to the highest standards.
We are seeking a Sales & Client Success Manager to join KMX. This is a revenue-critical role reporting directly to the Head of KMX. You will act as the first point of contact for all prospective clients, representing KMX with professionalism and authority. You will convert enquiries into confirmed bookings, manage private trip proposals, maintain CRM discipline, and ensure a seamless client journey from first interaction through departure. This role combines structured commercial performance with a high-touch, concierge-level client approach where required.
Responsibilities
- Revenue & Sales Execution
- Act as the primary point of contact for all inbound enquiries
- Qualify prospects and assess client suitability
- Prepare and deliver accurate, commercially aligned proposals
- Follow up consistently to maximise conversion
- Convert private trip opportunities in collaboration with Product and Operations
- Support and develop B2B and partnership relationships
- Deliver revenue in line with agreed targets
- Client Experience & Concierge Approach
- Provide a premium, responsive and personalised client experience
- Offer informed guidance to clients preparing for technical trips
- Support complex or high-value bookings with structured follow-through
- Manage ad-hoc client requests in a solution-oriented ma