Sales Support Representative - DACH & FR
About this role
<h4><strong>About Yousign</strong></h4><p>Yousign (soon to be Youtrust) is a European Digital Trust provider, fully compliant with eIDAS and the highest European standards. Our three modules – electronic signatures, identity and document verification, and e-seals – can be used independently or combined within sector-specific workflows, ensuring simple, secure and legally compliant processes for SMEs and mid-sized companies.<br>Hosted and processed entirely in Europe, we guarantee sovereignty, transparency and reliability. As a certified B-Corp, we combine innovation with responsibility – building trust at the heart of every digital exchange.<br>We are entering a key moment as we expand from eSignature to the full Digital Trust chain.</p><h4><strong>About the job</strong></h4><p>As a Sales Support Specialist, you will be in direct contact with customers and prospects in Germany and France, helping them get the most out of Yousign’s SaaS platform. Your mission is not only to provide outstanding support but also to drive small deal closures, ensure customer satisfaction, and identify opportunities for growth within our existing customer base.</p><p>This is a <strong>hybrid role between support and sales</strong>, giving you end-to-end visibility over the customer lifecycle in a high-impact SaaS environment. You’ll:</p><ul><li><p>Work closely with Sales, Customer Solutions, and Product teams.</p></li><li><p>Gain experience in both <strong>customer relationship development</strong> and <strong>revenue generation</strong>.</p></li><li><p>Build the skills and track record to grow into a <strong>full Sales Role.</strong></p></li></ul><p><strong>Your Team</strong> You will be included in the Sales Support team, that is part of the the Business Development team. The Sales Support team is currently composed of 4 Sales support specialists and 1 Manager.</p><hr><p><strong>Your Missions</strong></p><h3><strong>🛠️ Support</strong></h3><ul><li><p>Guide and assist prospects and customers in using Yousign’s SaaS application.</p></li><li><p>Ensure timely and high-quality responses in line with our <strong>Service Level Agreements (SLAs)</strong>.</p></li><li><p>Resolve low-complexity issues efficiently while identifying opportunities to scale solutions.</p></li></ul><h3><strong>💼 Closing</strong></h3><ul><li><p>Engage with <strong>prospects and existing customers</strong> to qualify their needs and <strong>develop small-scale commercial opportunities</strong>.</p></li><li><p><strong>Close deals autonomously</strong>, contributing directly to monthly revenue targets.</p></li></ul><h3><strong>🔄 Retention & Growth</strong></h3><ul><li><p>Monitor and support customer usage to <strong>reduce churn</strong> and promote adoption.</p></li><li><p><strong>Identify upsell and cross-sell opportunities</strong> based on customer needs and usage patterns.</p></li><li><p>Proactively flag accounts with expansion potential and collaborate with Sales or Success teams for handover.</p></li></ul><h3><strong>🤝 Relationship Management</strong></h3><ul><li><p>Build strong relationships with customers and ensure a <strong>smooth and positive customer journey</strong>.</p></li><li><p>Support and coordinate <strong>renewals</strong> for small accounts, ensuring continuity and satisfaction.</p></li></ul><h4><strong>Why join Yousign now?</strong></h4><ul><li><p>A mission that matters in a world challenged by AI-driven fraud</p></li><li><p>A vision built on integrity</p></li><li><p>A European & sovereign platform</p></li><li><p>A certified B Corp</p></li><li><p><strong>The golden age of Yousign</strong></p></li></ul><h4><strong>Perks and Benefits in Spain</strong></h4><p>Salary range : 32k-39k + BSPCE</p><ul style="margin:4px 0px 4px 24px;padding:0px;"><li style="margin:2px 0px;padding:0px;color:rgb(29, 28, 29);"><p><strong style="font-weight:700;">Lunch vouchers: </strong>6,50€/day, with 80% covered by Youtrust</p></li>