Junior Implementation Specialist - German-speaking
About this role
<h3><span><strong>Junior Implementation Specialist - German-speaking</strong></span></h3><h4><span><strong>About the role</strong></span></h4><p><span>As a Junior Implementation Specialist at Quinyx, you will join our Implementation team and work closely with customers to successfully set up and launch our AI-powered workforce management (WFM) solutions. This is an entry-level role with structured onboarding, training, and continuous support from experienced colleagues.</span></p><p><span>You will work with smaller implementation projects and specific work packages within larger projects. Your focus will be on understanding customer requirements, configuring the Quinyx system accordingly, and supporting customers throughout the implementation process. Over time, you will build solid technical and functional expertise and grow into a trusted contact for your customers.</span></p><h4><span><strong>What you will do</strong></span></h4><ul><li><p><span>Participate in the implementation of Quinyx’s AI-powered, cloud-based workforce optimization (WFO) solutions for customers in the German market</span></p></li><li><p><span>Gather and document functional and business requirements together with customers and internal stakeholders</span></p></li><li><p><span>Configure the Quinyx system based on agreed requirements and best practices</span></p></li><li><p><span>Support testing activities and assist during go-live and post-go-live phases</span></p></li><li><p><span>Troubleshoot and resolve configuration, system, or data-related issues with guidance from senior colleagues</span></p></li><li><p><span>Support technical aspects of implementations, including basic integrations and use of APIs (training provided)</span></p></li><li><p><span>Prepare and lead customer meetings with clear agendas, documentation, and follow-ups</span></p></li><li><p><span>Collaborate with Product Management and Development by sharing customer feedback and improvement suggestions</span></p></li><li><p><span>Occasionally travel to customer sites within the region, when required</span></p></li></ul><h4><span><strong>What we are looking for</strong></span></h4><ul><li><p><span>A structured and analytical mindset, with an interest in solving problems in a systematic way</span></p></li><li><p><span>Ability to communicate clearly and build professional working relationships with customers and colleagues</span></p></li><li><p><span>Willingness to learn technical and functional concepts and quickly apply new knowledge</span></p></li><li><p><span>Ability to work independently on defined tasks, while knowing when to ask for support</span></p></li><li><p><span>Fluent German and English, spoken and written</span></p></li></ul><p><span><strong>Nice to have (but not required)</strong></span></p><ul><li><p><span>Education or initial experience related to IT, business systems, HR systems, or workforce management</span></p></li><li><p><span>Exposure to Workforce Management, HCM (HR-systems), Payroll, or other enterprise software</span></p></li><li><p><span>Interest in cloud-based software and technology</span></p></li><li><p><span>First experience from consulting, customer-facing roles, or project-based work</span></p></li><li><p><span>Additional European languages</span></p></li></ul><h4><span><strong>Why Quinyx?</strong></span></h4><p><span>Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe, ranging from retail and hospitality to logistics and healthcare, with smart, mobile-first solutions. Here, you’ll find:</span></p><ul><li><p><span>A truly international team with colleagues from all over the world </span></p></li><li><p><span>A flexible and hybrid-friendly work culture </span></p></li><li><p><span>Opportunities to grow, tak