Senior Product Manager (Verify)
About this role
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Communications APIs:
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role matters:
Vonage is a leader in the $10B+ CPaaS market. As digital security threats grow, verification and authentication have become critical infrastructure. This role offers the opportunity to shape mobile operator authentication, carrier‑grade identity verification, and intelligent risk assessment, driving innovation that protects millions of users worldwide.
Responsibilities
- (Primary) Own SDK strategy and roadmap for Verify. Lead mobile app definition and delivery to support verification services.
- (Secondary) Drive roadmap for Silent Auth, SMS, Voice, WhatsApp, RCS, Email OTP, and carrier APIs. Partner with engineering to enhance APIs for evolving security and operator integration.
- Gather requirements, conduct user research, and analyze CIAM and carrier identity trends. Identify opportunities in AI‑powered fraud prevention.
- Work with developer experience, UX/UI, engineering, security, compliance, and carrier relations to ensure standards, usability, and operator partnerships.
- Monitor CPaaS/IAM landscape, AI/ML applications, and regulatory changes. Contribute to product positioning and messaging.
Requirements
- Strong technical foundation in SDKs, APIs, mobile apps, and identity/authentication flows.
- Experience managing product backlogs, collaborating with developer relations, and applying Agile practices.
- Exposure to CPaaS, IAM, 2FA/MFA, carrier services, and AI/ML in fraud detection.
- Excellent communication skills across technical and non‑technical stakeholders.
- Bachelor’s in Engineering/CS or related field.
- 1-3 years in product management, solutions, or technical consulting.
- Hands‑on with SDKs, developer tools, mobile apps, and authentication technologies.
- Preferred: telecom/carrier experience, mobile auth protocols (OIDC, OAuth2, SAML), AI/ML in fraud detection, regulatory knowledge.
- How you’ll benefit:
- Private Medical Insurance
- Group Pension Plan
- Life Insurance and Group Personal Accident
- Ericsson Care Line (EAP)
- Discretionary Time Off (DTO)
- Volunteer Time (VTO)
About Vonage
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.