Junior PS Operations Specialist (German speaking)

Fixed term contract for 12 months

Are you looking for an opportunity to enhance your knowledge of human resource policies and procedures in a fast-paced Human Resources Support Center?  If so, this is the role for you.

As Junior PS Operations Specialist you will be responsible for providing consistent, high quality customer care and service excellence to all GSK businesses.  You will also assist and facilitate employee and manager inquiries and requests.

This role will provide YOU the opportunity to lead key activities to progress YOUR career.  These responsibilities include some of the following:

Provide transactional Human Resource support using Workday across all processes and business units in a service center environment

Ensure service levels and customer satisfaction is achieved

Support client groups with responses to direct queries being received via email, web submit and phone

Provision of advice and guidance as first line of contact for basic Human Resource questions

Administrative support to Human Resource and shared services

Manage the quality of data and maintain records in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits

Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services

Support continuous improvement activities to further simplify and standardize processes

Responsible for Human Resource services standard reports

Handling of SPII and PII in a confidential manner, while maintaining appropriate privacy, compliance and risk management guidelines

Process Human Resource partner transaction

Support Human Resource Managers, Specialists and employees with inquiries

Manage employee leaves in the Workday profile and with our 3rd party vendor

Responsible for employee records and filing

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

Bachelor’s degree in Business, Human Resources or a combinations of education and/or work experience

Ability to communicate clearly both written and verbal German and English

Experience with Human Recourse Process and Practices

Experience in delivering exceptional customer service

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

1+ years’ Experience in Human Resources and knowledge of Human Resource concepts

Experience in working with Human Resource systems

Advanced user in Microsoft Excel

Must have attentive listening skills and high attention to detail

Ability to take initiative, manage multiple priorities and work in a fast-paced environment

Capability to problem solving and analyze data

Ability to accurately identify needs, investigate options and partner with Human Resource to roll out business solutions

Ability to maintain confidentiality