Merchant Onboarding Associate (Fixed-Term Contract)

About this role

Responsibilities

• Communicate with teams across the organization to coordinate a seamless onboarding and service experience
• Inform partners about processes and procedures via forms, email, and phone in local language
• Monitor processes and track progress through Monday.com and other Wolt tools
• Learn and master internal systems, tools, and workflows to support onboarding effectively
• Have the charm, empathy and honesty to build strong relationships.
• Are used to high-performance, high-expectation cultures.
• Take a hands-on, proactive approach to getting stuff done and seeing things through.
• Have fluent and persuasive written and spoken communication skills in English and Finnish.
• Are entrepreneurial, innovative, and good at solving problems.

Requirements

• Can adapt quickly in a rapidly changing market.
• Have around 1 year in onboarding or partner operations, deliver accurate, on-time work within SOPs, keep clean data and CRM hygiene, and escalate smartly when needed.
• A fast-growing tech company with many career opportunities
• International and dynamic team with flat hierarchies in a start-up atmosphere
• Employee discount on Wolt orders, free drinks, coffee and fruits in the office
• Lots of learning and growth in a globally scaling tech company.
• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As our new Merchant Onboarding Associate you will master the core functions of merchant services by welcoming partners to Wolt, supporting their onboarding journey, and ensuring their experience is smooth, professional, and successful. This is a 1 year fixed-term contract. What you’ll be doing As Merchant Onboarding Associate, you will act as a key point of contact for partners, coordinating across teams to deliver an excellent onboarding experience. You will support partners through clear communication, process tracking, and by ensuring their setup is ready for success on the Wolt platform. Day-to-day in this role you’ll: Communicate with teams across the organization to coordinate a seamless onboarding and service experience Inform partners about processes and procedures via forms, email, and phone in local language Monitor processes and track progress through Monday.com and other Wolt tools Learn and master internal systems, tools, and workflows to support onboarding effectively Our humble expectations You’ll do well at Wolt if you: Have the charm, empathy and honesty to build strong relationships. Are used to high-performance, high-expectation cultures. Take a hands-on, proactive approach to getting stuff done and seeing things through. Have fluent and persuasive written and spoken communication skills in English and Finnish. Are entrepreneurial, innovative, and good at solving problems. Can adapt quickly in a rapidly changing market. Have around 1 year in onboarding or partner operations, deliver accurate, on-time work within SOPs, keep clean data and CRM hygiene, and escalate smartly when needed.