L2 IT Data Center Technician
About this role
Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
Responsibilities
- We’re looking for a Advanced IT Datacenter Technician to troubleshoot and solve data center IT hardware issues. This is a position for a technical expert working at the intersection of multiple technical and operational domains.
- You’re welcome to work in our DC in London, England.
- Your responsibilities will include:
- Solve the challenging hardware related issues with servers, involving in-depth advanced level troubleshooting
- Involved in hardware problem management, workarounds and solutions
- Solve proactively L1/L2 tasks through ticket system
- Update new processes and documentation for IT hardware team
- Collaborate with L3 Technician to improve SLA with complex diagnostics
- Improve support processes, documentation and training materials
- Basic level of network tasks, troubleshooting and support
- We expect you to have:
- Knowledge of datacenters, and server equipment
- Advanced knowledge of IT hardware and practical experience of troubleshooting
- Advanced skills working with the Unix/Linux operating system and command line
- Experience with equipment monitoring, data analysis and presentation
- Proactiveness and sense of responsibility
- High proficiency in spoken and written English
- It will be an added bonus if you have:
- Knowledge of network equipment and troubleshooting in advanced level
- Driving license type B