Data Centre IT Support Manager (East London)
About this role
Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
Overview
The Data Centre IT Support Manager oversees day-to-day technical support operations within the data centre. This role is responsible for managing the ticket queue, assigning work to on-site technicians, and ensuring the timely resolution of IT and infrastructure-related issues while maintaining agreed service levels and operational stability.
Responsibilities
- Manage and prioritise the data centre ticket queue, ensuring SLA compliance
- Assign and coordinate work for data centre technicians based on urgency and skill set
- Oversee hands-on support activities, including rack-and-stack, server hardware support, cabling, and remote hands tasks
- Coordinate with facilities teams on power, cooling, and other mechanical or electrical issues
- Act as the on-site point of coordination during incidents and outages
- Ensure adherence to operational procedures, safety standards, and change management processes
- Maintain accurate ticket records, documentation, and basic operational reporting
Requirements
- Experience working in a data centre or mission-critical IT environment
- Previous experience leading or coordinating technical support teams
- Familiarity with server, rack, and network hardware
- Experience using ticketing systems (e.g. ServiceNow, Jira)
- Strong organisational, prioritisation, and communication skills
- Working Conditions
- On-site role within a data centre environment
- May require after-hours or on-call support