Shipping Operations Project Manager
About this role
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 110,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.
Your Mission
As Shipping Performance Analyst, you will be a key individual contributor within Commercial Operations, responsible for analysing and optimising the performance of our carrier integrations and shipping flows. This is a critical performance-driven role where deep subject-matter expertise, analytical rigour and operational ownership matter most.
You will be expected to stay very close to our shipments and shipping data, understand what is happening across carriers and markets, spot trends or anomalies early and clearly explain their implications to other teams. You act as a subject-matter expert for shipping within the organisation, enabling teams who do not have deep logistics expertise to make better decisions and respond more effectively to issues.
You will also work closely with Product and Engineering teams to ensure that shipping-related technical solutions accurately reflect logistics realities and support scalable operations.
Responsibilities
- Own the performance oversight and analytical monitoring of shipping across carriers, markets and shipment types
- Analyse shipment and carrier data to identify trends, recurring issues or unexpected changes in performance
- Interpret carrier statuses, tracking events and operational signals, and translate them into clear insights for internal teams
- Stay up to date with developments in the logistics and e-commerce shipping ecosystem (eg. carrier behaviour changes, customs constraints, service disruptions) and assess their impact on our operations
- Act as the go-to shipping expert for Commercial Operations, supporting Sales, Customer Service and Seller Enablement teams with insights and guidance
- Run regular and ad hoc analyses to explain performance movements and support decision-making
- Drive smaller, well-scoped improvement initiatives or investigations
- Work closely with Product and Engineering to support the implementation, improvement or fixing of carrier integrations and shipping-related tooling
- Translate operational shipping needs and carrier constraints into clear requirements or problem statements for the core logistics tech team
- Maintain and continuously improve internal documentation and knowledge around carriers, shipping constraints and operational best practices
Requirements
- Proven experience in shipping and logistics within an e-commerce or marketplace environment, within the European Union (EU)
- Strong practical understanding of carriers, shipping products and operational realities (eg. restrictions, customs flows, delivery statuses, exception handling)
- Ability to interpret logistics data and tracking information beyond surface-level metrics
- Strong analytical skills and high level of comfort working independently with data
- Ability to translate complex operational or analytical findings into clear, commercially relevant insights
- Experience working as an individual contributor in a cross-functional environment
- High degree of independence, ownership and reliability, with comfort managing BAU responsibilities independently
- Why You'll Love Working with Us
- Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
- Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
- A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
- Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.
- Our Offices and Way of Working
- Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
- Interested?
- Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.