Operations Resilience Manager (m/f/d) - Fintech

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

We’re building the next generation of fintech and hospitality technology, and our systems, data, and customers need to be protected as we grow. The Operational Resilience Manager will be the person who makes sure our IT and security posture is robust end‑to‑end: from cloud infrastructure to the laptop on every desk.

This role is about real‑world resilience, not box‑ticking. You’ll design the frameworks, help implement them, and be close enough to the details to know they work.

✅ Your mission, should you choose to accept it:

Own the operational resilience agenda across Mews FS, ensuring our IT systems are monitored, secure, and ready to withstand incidents and disruption.

Secure new and existing systems, making sure that as we adopt new tools and platforms, our risk posture improves rather than drifts.

Be our point person for IT & security resilience, working closely with infrastructure and device specialists to create one coherent approach rather than siloed efforts.

Help us sleep better at night: fewer vulnerabilities, better visibility, and a clear plan when something does go wrong.

If we’re celebrating together a year from now, it will be because you’ve become the person everyone trusts to keep our infrastructure and devices secure and resilient.

🤝️ You’ll be a great fit if you bring a few of the below with you:

Has a proven track record in IT security and resilience, ideally in roles like CISO, CIO, Head of Information Security, or similar senior positions

Is used to operating in startups or scale‑ups, where resources are finite, ambiguity is normal, and you often have to build the plane while flying it

Brings deep knowledge of both infrastructure and device security – you understand how these worlds connect and where they usually break

Has strong domain expertise in cybersecurity and IT compliance, and is comfortable navigating relevant frameworks and regulations

Is hands‑on and pragmatic – happy to dive into systems, logs, tools, and configurations, not just PowerPoints

Communicates clearly with both technical and non‑technical stakeholders, translating risk into plain language and actionable decisions

🎉 What’s in it for you?

Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?

That success is powered by our incredible people and supported by the benefits that help them thrive.

🌍 Global benefits

No matter where you’re based, you’ll enjoy:

Participation in our company share program

Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)

Unlimited paid holiday (yes, really)

Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.