About this role
As part of its digital activities’ development, LVMH is looking for head of customer care. In an international context, your main missions will be: Creation of the customer relationships department: - Define the strategy allowing to offer to our customers a service of very high quality while keeping an economic realism - Frame and plan the project - Define and formalize the expected Level of quality - Setup tools: write specifications, identify providers, launch RFP, followed by the implementation - Creation of an internal team fascinated by the marketed products Daily management: - Guarantee the quality of the relation with our customers - Be a major contributor of the sales development of the business - Carry the voice of the customers inside the organisation to make sure of a constant quality’s improvement - Manage the team: annual objectives, procedures, training - Pilot the performance indicators of the department and the level of customer satisfaction
You are 7 - 10 years experienced in the field of Customer relationships.You ideally participated in a new activity's launch project. You have a good understanding of luxury environment and you are very customer-oriented. You speak necessarily French and English. One or several other languages would be a plus. Dynamism, rigour, client orientation, enterprising mind and agility will be your assets to be successful in your missions.