Account Manager
About this role
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Responsibilities
- Build and manage relationships with restaurant partners at scale: Be the go-to person for your portfolio of partners, ensuring they feel supported and engaged.
- Drive performance and growth: Use datapoints from various sources to identify opportunities to accelerate your partners’ businesses, and improve the value of our platform.
- Deliver outstanding partner experiences: Keep restaurant partners informed, engaged and happy utilizing various communication channels, from whatsapps to in-person visits.
- Promote Wolt’s services: Introduce partners to new features, campaigns, and services such as Wolt+, Ads, and Promotions.
- Conduct market research: Stay up-to-date on industry trends and share insights to help shape strategies.
- Fluent in German, conversational in English
- 1+ years of experience in Account Management, Sales, Project Management, Consulting, or Marketing
- Ability to deliver results in a fast-paced environment
- Strong communication skills, with an ability to build trust and adapt to different audiences
- Proactive, with a strong sense of ownership and a problem-solving mindset
- Basic proficiency in MS Excel/Google Sheets; familiarity with analytics tools is a plus
- Key role in one of Germany’s most impactful merchant-facing teams
Requirements
- Ownership of scalable success strategies for thousands of partners
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Cool office in the heart of Hamburg
- Discount on Wolt orders
- Modern work equipment
- Various soft drinks, coffee and fruits in the office
- Urban Sports Club membership subsidy
- Deutschland Ticket subsidy
- Weekly all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The Account Management team is at the core of Wolt’s mission. As an Account Management Executive, you’ll play a vital role in helping our restaurant partners succeed on our platform. You’ll learn the ins and outs of operations, marketing, logistics, and product management to drive sustainable growth for our partners. You’ll gain hands-on experience working with cross-functional teams, such as Marketing, Operations, and Sales, as well as Senior Leadership, making this the perfect role to launch your career in Account Management at Wolt. What you’ll be doing Build and manage relationships with restaurant partners at scale: Be the go-to person for your portfolio of partners, ensuring they feel supported and engaged. Drive performance and growth: Use datapoints from various sources to identify opportunities to accelerate your partners’ businesses, and improve the value of our platform. Deliver outstanding partner experiences: Keep restaurant partners informed, engaged and happy utilizing various communication channels, from whatsapps to in-person visits. Promote Wolt’s services: Introduce partners to new features, campaigns, and services such as Wolt+, Ads, and Promotions. Conduct market research: Stay up-to-date on industry trends and share insights to help shape strategies. Our humble expectations Fluent in German, conversational in English 1+ years of experience in Account Management, Sales, Project Management, Consulting, or Marketing Ability to deliver results in a fast-paced environment Strong communication skills, with an ability to build trust and adapt to different audiences Proactive, with a strong sense of ownership and a problem-solving mindset Basic proficiency in MS Excel/Google Sheets; familiarity with analytics tools is a plus