Operation Specialist

About this role

Responsibilities

• Support the day-to-day operational performance of 35–40 bp sites, primarily in Madrid.
• Spend approximately 60% of your time in the field, conducting site visits, operational audits, follow-ups and coaching.
• Ensure all sites operate in line with bp’s procedures, HSSE standards, compliance requirements, and brand expectations
• Identify opportunities to improve customer experience, operational execution, site standards, and performance
• Conduct operational audits and follow up on compliance, execution gaps, and correction plans
• Act as a key link between sites and internal teams such as Commercial, Convenience, Opex, Maintenance, and Marketing
• Handle day-to-day operational issues and incidents, using sound judgement and making decisions within established governance
• Interpret operational and commercial data to support prioritization and decision-making
• Build strong working relationships with site managers and key partners, ensuring effective communication and issue resolution
• Support the implementation of new income‑generation initiatives, operational improvements, and new ways of working across the territory

Requirements

• We are interested in candidates with strong hands-on operational experience in fast-paced, customer-facing environments. The ideal profile has worked in roles where they were responsible for daily operations, process execution, store or site performance, frontline team support, and solving operational issues on the ground.al
• Experience in retail operations or a similar field-based operational environment is required
• Experience supporting operations across multiple locations, sites, or stores
• Experience working with a high level of autonomy, ownership, and independent decision-making
• Broad understanding of retail operations and business processes
• Experience building strong relationships with site managers, partners, or customers
• Exposure to operational follow-up, audits, compliance, or performance improvement activities
• Experience supporting frontline teams, shift operations, or daily execution on the ground is highly valued
• We welcome candidates from backgrounds such as:
• Retail and large-format store operations
• Logistics, warehouse, distribution, or fulfilment operations
• Hospitality, food service, or other high-volume customer-facing environments
• Multi-site operations, franchise support, or field-based operational roles
• Any environment with daily operational routines, KPI follow-up, safety checks, compliance activities, and direct customer interaction
• Skills and capabilities
• Strong communication skills, both written and verbal, with the ability to work confidently with different partners
• High level of autonomy, proactivity, prioritization, and decision-making ability
• Customer-focused mindset, with a strong interest in operational excellence and execution
• Strong operational execution skills and close attention to detail
• Ability to follow, apply, and reinforce processes consistently across multiple sites
• Ability to manage conflict and work effectively in a fast-paced operational environment
• Well organized, with a natural strength in planning and follow-up
• Flexible and adaptable, able to work through ambiguity and changing priorities
• Comfortable driving regularly and working independently in the field
• Ownership mindset for KPIs, compliance, safety, quality, and operational follow-up
• Resilient, practical, and proactive, with a strong solve-the-problem mindset
• Solid analytical skills, with the ability to interpret data and use it to guide actions
• Intermediate Excel skills, including filters, lookups, and basic operational data analysis
• Languages
• Spanish:
• Native or fluent
• English:
• Upper-intermediate level
• Education
• Higher vocational education (
• Grado Superior
• ) or equivalent practical experience
• Relevant education in operational, technical, or business-related fields is preferred
• Continuous professional development in operations, retail, or field-based environments is an advantage
• As bp is a global organisation, we kindly ask that you submit your CV in English.
• Why join bp?
• At bp, we support our people to learn and grow in a diverse and challenging environment. We believe our team is strengthened by diversity, and we are committed to creating an inclusive workplace where everyone is respected and treated fairly.
• This role offers the opportunity to take ownership of a territory, work closely with the business, and make a visible impact on operational
• Travel Requirement
• Up to 75% travel should be expected with this role
• Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}
• Legal Disclaimer:
• We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability
• status. Individuals
• with an accessibility need may request an
• adjustment/accommodation
• related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an
• adjustment/accommodation
• related to the recruitment
• process, please
• contact us
• .
• If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.