Service Designer Hybrid Opportunity in Sweden

We are looking for an experienced Service Designer for a long-term consulting assignment in Sweden.

📍 Location: Sundsvall, Sweden

🏠 Work Model: Hybrid (partial remote flexibility available depending on project requirements and team planning)

You will work in a collaborative and agile environment together with cross-functional teams, contributing to the design and development of modern digital services and user experiences. The role involves close cooperation with different stakeholders and participation throughout the service development lifecycle.

Main Responsibilities:

Lead and support service design activities in complex environments

Analyze user needs, customer journeys, and stakeholder interactions

Create and visualize user flows, service maps, and design concepts

Facilitate workshops and collaborative sessions with different stakeholders

Work closely with development teams, business stakeholders, and end users

Contribute to iterative improvements and user-centered solutions

Support concept development and prototyping activities

Required Qualifications:

Proven experience in service design and user-centered methodologies

Experience creating customer journeys, stakeholder maps, and service blueprints

Strong workshop facilitation and collaboration skills

Experience working in agile and cross-functional teams

Good knowledge of Figma and FigJam

Experience with interviews, observations, and co-creation methods

Additional Skills Considered Valuable:

Experience working in complex organizational environments

Knowledge of Design Thinking methodologies

Experience balancing business, legal, and security considerations in design work

Experience creating concepts and prototypes

Familiarity with Jira and Confluence in agile environments

Personal Qualities:

Strong communication and teamwork skills

Independent and proactive working style

Analytical mindset with a holistic perspective

Ability to navigate complex environments and drive