Technical Practice Manager
Bracknell, United KingdomCompetitiveHybridFull time0 applicants
About this role
Job Purpose
Lead the
technical delivery
of customer-facing support and managed IT services across enterprise-grade infrastructure, ensuring
exceptional service quality
,
customer satisfaction
, and
compliance with vendor collaboration programmes
.
You will manage
Level 2+ engineering teams
responsible for supporting and maintaining critical IT systems — including
firewalls, storage, virtual machines, and cloud platforms
— while working closely with our services product team and technology vendors to design, develop, and deploy
innovative service offerings
.
Responsibilities
- Customer-Focused Service Delivery
- Deliver
- exceptional technical support
- and managed services to external customers.
- Act as a senior escalation point for complex technical issues, ensuring swift and effective resolution.
- Build and maintain strong customer relationships, fostering trust and long-term partnerships.
- Team Leadership & Management
- Lead, mentor, and develop Level 2+ technical engineers, promoting a culture of accountability, innovation, and excellence.
- Conduct regular performance reviews and create tailored professional development plans.
- Align team objectives with customer needs and TD SYNNEX’s strategic goals.
- Enterprise Infrastructure Oversight
- Manage support for enterprise-grade technologies including
- firewalls, storage systems, virtual machines, and cloud infrastructure
- .
- Ensure systems are maintained to the highest standards of reliability and security.
- Vendor Collaboration & Programme Compliance
- Maintain technical alignment with vendor collaborative programmes.
- Ensure certification standards and performance metrics are met or exceeded.
- Leverage vendor partnerships to enhance service offerings and technical capabilities.
- Service Development & Deployment
- Collaborate with the services product team and vendors to design and launch new support and managed services.
- Provide technical input to ensure operational feasibility and customer value.
- Lead the rollout of new services, ensuring engineering teams are trained and delivery standards are met.
- Operational Excellence
- Monitor performance against SLAs and KPIs, driving
- continuous improvement
- .
- Implement best practices and SOPs to ensure consistent service quality.
- Identify and mitigate operational inefficiencies and risks.
- Strategic Contribution
- Work with leadership to shape service strategy and innovation.
- Provide insights and recommendations to enhance customer experience and delivery models.
- Knowledge, Skills & Experience
Requirements
- Proven
- management experience
- leading technical teams in IT services or infrastructure support.
- Strong
- technical background
- in enterprise IT systems (firewalls, storage, virtualisation, cloud platforms).
- Excellent
- time management
- and prioritisation skills.
- Strong communication and interpersonal skills, with the ability to influence at all levels.
- Experience with
- Power BI
- and
- Excel
- for data analysis and reporting.
- High attention to detail and accuracy.
- Customer-focused mindset with a track record of delivering service excellence.
Nice to have
- Knowledge of TD SYNNEX’s
- product and technology portfolio
- .
- IT industry knowledge — channel, vendors, programmes, and competitive landscape.
- Commercial/product experience in a technology business (distribution or vendor experience advantageous).
- Why Join TD SYNNEX?
- Global reach, local impact
- — work with leading technology brands and customers worldwide.
- Career growth
- — access to training, certifications, and leadership development programmes.
- Innovative environment
- — be part of a team shaping the future of IT services.
- Inclusive culture
- — we value diversity, collaboration, and respect.
- About TD SYNNEX
- At
- TD SYNNEX
- , we’re more than a global distributor of technology — we’re a trusted partner enabling innovation and growth for our customers and vendors across
- 100+ countries
- . With over
- 23,000 colleagues worldwide
- , we connect the world’s leading IT solutions with the businesses that need them, delivering value through expertise, scale, and a passion for excellence.
- We believe in empowering our people, fostering collaboration, and driving continuous improvement. Joining TD SYNNEX means being part of a culture that values
- innovation, diversity, and career development
- — where your contribution helps shape the future of technology distribution and services.