Research Operations Specialist

Remedy Entertainment, the creator of Control®, Max Payne®, Alan Wake®, and one of the leading independent game studios in the world, is looking for a Research Operations Specialist to support create high-quality gaming experiences for the next generation of games.

Together with our skilled User Research Team and the Head of User Research, you will collaborate with our creative teams from all current and upcoming projects. As a Research Operations Specialist, you will drive the planning, organization, player recruitment and coordination to enable the execution of our various user tests. Your work will directly contribute to improving the research efficiency, quality and the overall playability of Remedy's game titles.

We enthusiastically welcome diverse viewpoints and backgrounds. At Remedy, we value and are committed to ensuring an inclusive and safe work environment for all our team members.

OUR ENVIRONMENT

Remedy's User Research team operates a UR Lab in our Espoo studio, equipped with eight testing stations that support both in-person and remote playtesting. We run continuous user tests for several projects, from short usability sessions (typically 1-2 hours with 5-8 participants), extended playtests (30+ hours with 8 participants), to large-scale playtests involving 20+ players.

We work with a wide set of tools, spanning recruitment and surveys (player database, survey tools), session coordination and capture (Discord, OBS), and planning and documentation (Jira, Confluence, SharePoint).

WHAT YOU GET TO DO Own participant sourcing, recruitment and playtest database management. Manage the playtest database, recruitment systems, screening processes and incentives distribution.

Coordinate logistics for remote and in-person playtests, including lab setup, scheduling and participant communication.

Collaborate with the User Research team to plan and schedule playtests. Ensure the research department scales in line with production needs.

Maintain the UR