Enterprise Client Success Manager

About this role

Responsibilities

• Deliver on company’s KPIs for managed accounts which include annual retention objectives and growth objectives
• Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process.
• Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities
• Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives
• Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
• Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.
• Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view
• Support close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory)
• Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client.

Requirements

• 5+ years of experience in a client-facing role in high growth technology firms, payments firm, fintech space or in a financial institution
• Ability to work with all teams, including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and compliance
• Expert communicator who is motivated to own all aspects of the client relationship and be the client’s advocate within Payoneer
• Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals
• Business planning and commercial management skills
• Proactive, value-based relationship-building skills
• Data-driven and analytical mindset
• Successful track records of achieving commercial targets
• Able to travel to clients.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. We're looking for a motivated self-starter who can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations. This role will be based in our London office What you’ll do: Deliver on company’s KPIs for managed accounts which include annual retention objectives and growth objectives Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process. Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives. Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view Support close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory) Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client. What we’re looking for: 5+ years of experience in a client-facing role in high growth technology firms, payments firm, fintech space or in a financial institution Ability to work with all teams, including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and compliance Expert communicator who is motivated to own all aspects of the client relationship and be the client’s advocate within Payoneer Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals Business planning and commercial management skills Proactive, value-based relationship-building skills Data-driven and analytical mindset Successful track records of achieving commercial targets Able to travel to clients.