Är du läkare och vill arbeta i en nordisk miljö i Spanien?
About this role
Office doctor, Spain
Viking Travel Care is expanding our medical team and invite physicians to apply for our newly created Office Doctor role—working at the core of international medical assistance operations.
We deliver 24/7/365 global medical and travel assistance for travellers, employees abroad, and expatriates worldwide.
To support our growth and strengthen clinical quality, patient safety, and medical governance, Viking Travel Care is introducing the role of Office Doctor within our international medical operations.
Role Purpose
The Office Doctor is a licensed physician working in a structured medical advisory and triage capacity.
The role supports safe, efficient, and high-quality medical assistance services by focusing on early medical assessment, clinical triage, medical guidance, and quality assurance.
The Office Doctor works closely with Contact Doctors, Medical Assistance Coordinators (MACs/Registered Nurses), ICU Advisors, and operational teams.
Responsibilities
- Medical Triage & Advisory
- Perform structured medical triage of incoming medical inquiries.
- Assess symptoms, severity, urgency, and recommended level of care.
- Provide medical advice in line with established standard operating procedures.
- Support Assistance Coordinators and Medical Assistance Coordinators with medical interpretation and case-related questions.
- Assist Supervisors with case triage.
- Take medical responsibility for own cases when required.
- Communication & Coordination
- Communicate directly with patients, relatives, clinics, and hospitals when medically relevant.
- Clarify and translate medical information to support case progression.
- Provide guidance on navigating the Spanish healthcare system.
- Escalation & Clinical Governance
- Identify and escalate complex, unclear, or high-risk cases to Contact Doctors or ICU Advisors.
- Contribute to patient safety through early identification of clinical risk.
- Support documentation review, medical audits, and quality