Senior Account Manager (f/m/x) - remote
About this role
Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 12 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company, and our 250+ employees enjoy up to two months of workation per year. We’ve also been recognised as a Top DACH Employer by Kununu for three consecutive years.
Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.
If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first).
As a Senior Account Manager, you will take full ownership of our top tier sellers portfolio and play a key role in developing its long-term success. Your core mission is to grow these accounts by identifying new countries, categories, and products where sellers can expand their sales. Beyond driving numbers, you will act as the trusted partner for your sellers, representing refurbed in every interaction, uncovering and leveraging synergies to unlock sustainable, mutual growth. You will develop your expertise in a very exciting industry and shape the circular economy of the future. This role will have high visibility in the company, working closely with Refurbed’s leadership team and offering a an attractive personal growth path.
WHO YOU ARE:
You hold a university degree, with at least 5 years of experience in Account Management, ideally with marketplace businesses
You command German and English at professional level and can negotiate in both languages at c-level
Proven experience in managing and growing accounts, driving performance improvements, and coordinating operational projects with a hands-on mentality and entrepreneurial mindset
You are passionate about working with people and can effectively communicate, influence, and build trust with stakeholders at different levels
You bring a tech and AI-first mindset to your approach, coupled with strong critical thinking skills
You are resilient, learning from setbacks without losing momentum, and bring a structured, analytical approach to problem-solving
Responsibilities
- Take ownership of a defined seller portfolio, with a focus on growing accounts and unlocking new opportunities across countries, categories, and products
- Build and maintain strong relationships with sellers, acting as their trusted partner while always representing refurbed’s position
- Serve as a problem-solver and advocate for your accounts, collaborating with internal teams to identify solutions and drive innovation
- Ensure a smooth operational setup and ongoing performance by guiding sellers through our marketplace processes and working closely with cross-functional teams
- Analyze performance and identify growth levers, helping sellers to maximize their potential on the platform
- Be part of an international, dynamic, and hands-on team with flat hierarchies and direct engagement with leadership to drive strategic initiatives
- WHY YOU WILL ENJOY WORKING WITH US:
- Our Culture and Values:
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
- Personal & Professional Development:
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
- Flexibility:
- We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
- We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops
- …and much more! See https://careers.refurbed.com/ for further insights!