Responsibilities
Team Insight: The DataCenter Service / Datacenter Cloud System (DCS) team sits within TikTok's global technology structure and supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable. Role Insight: We are seeking an experienced Data Center Operations Engineers to apply technical expertise in a dynamic, fast-paced environment. This role requires strong knowledge of server hardware and a foundational understanding of mechanical and electrical infrastructure in large-scale data centers. You will be responsible for diagnosing and resolving server and infrastructure issues, collaborating with remote teams, and supporting the full server rack lifecycle, including buildout of compute and storage environments. In addition, you will lead and guide DC Technicians, ensuring high-quality execution of operational tasks and adherence to best practices. Candidates should have hands-on experience in at least one of the following areas: Networking, Scripting, or Hardware Repair. Success in this role requires strong communication skills, the ability to work independently and within a team, and adaptability in a rapidly changing environment. Responsibilities - Own and manage ticket queues, prioritizing by business impact and ensuring timely resolution or escalation with clear documentation - Lead day-to-day operations by guiding Data Center Technicians and overseeing hardware troubleshooting, maintenance, and diagnostics (including component replacement, power cycles, BIOS/RAID, OS reimaging, and log analysis using internal tools) - Execute and coordinate rack-and-stack, cabling, and deployment activities across the server lifecycle - Support data center projects and operational improvements, including capacity expansions, retrofits, infrastructure upgrades, and implementation