Manager, Delivery Solutions Architects

About this role

Responsibilities

• People: Hire, coach and support a diverse team able to ensure our customers’ success in their roadmap delivery
• Business: You will contribute to the region's growth by positioning your team’s services with our customers and generating a continuous pipeline of DSA subscriptions.
• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (business value, usage growth, career growth and hiring)
• Assign accounts and distribute work across individuals for optimal customer coverage and team balance
• Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology
• Partner with Sales, pre-sales and professional services teams to accelerate the growth of customers
• Work with teams to reduce customer risk and help your team with escalations.

Requirements

• Lead team activities to monitor customer progress and forecast growth
• Provide input to grow and improve internal processes and customer success service offerings
• Promote cross-functional programs, plans, and documentation
• 7+ years of experience in a customer-facing role
• Experience leading a team of pre- or post-sale consultants/solution architects, technical account managers or customer success engineers.
• Experience in organisational and financial planning (e.g revenue forecast) on a team/department level
• Conversant with business issues our customers face today, and likely big data use cases in different industries

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.