Delivery Manager
About this role
We’re looking for a
Delivery Manager
to join us at Telia
I’m
Krishnan Ragavendran, Head of Customer Information Management at Telia Tech IT
, and I’m searching for someone ready to grow with us. We are a supportive, forward‑thinking team modernising Telia’s customer master data platforms at the core of our Telecom BSS landscape.
Our mission is to establish a single, trusted source of customer and party data across markets - enabling scalability, regulatory compliance, and faster time to market through a
build once, deploy many
approach.
What you’ll do:
As a
Delivery Manager
, you will own end‑to‑end delivery within the Customer Information Management (CIM) / Telecom BSS domain, driving predictable, high‑quality delivery across countries, teams, and stakeholders.
Drive end‑to‑end delivery
across initiatives, programmes, and countries within the CIM domain
Plan, coordinate, and control
delivery across multiple agile teams and ARTs
Act as a key interface between business
, IT, and external partners, ensuring strong stakeholder alignment
Safeguard reuse
, standardisation, and architectural integrity across markets
Maintain and continuously improve
agile ways of working (Scrum, SAFe)
Facilitate
delivery forums, ceremonies, and cross‑team collaboration
Own and refine
delivery backlogs together with Product Owners and Product Management
Track progress, dependencies, risks, and quality
in Jira and Confluence, reporting transparently
Secure
operational readiness and smooth handover to operations
What will help you thrive in this role:
You are a structured, pragmatic delivery leader who is comfortable operating in complex, multi‑market environments.
Proven experience as a
Delivery Manager, Programme Manager, or Senior Agile Delivery Lead
Solid hands‑on experience in
Telecom BSS domains
(e.g. customer/party data, CRM, billing, order management)
Strong understanding of
scaled agile frameworks (SAFe) and Scrum
Requirements
- delivering cross‑country
- or multi‑market platforms
- Strong
- stakeholder management
- skills with the ability to balance execution and alignment
- Experience working with
- enterprise‑scale platforms and integrations
- Excellent written and spoken
- English
- Join us to shape smarter living for people, businesses, and the planet
- At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity.
- As a Leading Telecommunications Operator
- , we drive long‑term progress through large‑scale, impactful projects in an inclusive environment.
- Here, you can
- grow your skills, lead meaningful projects, and thrive in a supportive environment.
- Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.