Customer Support & Office Coordinator

Customer Support & Office Coordinator

Help customers succeed and make Storykit an amazing place to work. Join us and be the engine behind both customer happiness and office experience.

At Storykit, we believe great content should never go unseen. Too many overworked marketing and communications teams create brilliant content that disappears after one post. We are here to solve that. We are a tech-enabled content partner that help B2B companies succeed with their continuous communication. We are not an agency, we are not only a tool - we combine the two worlds into a unique offering.

Now, we’re looking for someone who’s not just passionate about helping customers - but also about creating a great workplace experience.

This is a unique role where customer support meets office coordination and management support. You’ll be at the centre of everything - helping our users succeed while making sure our office runs smoothly and feels like a place people genuinely enjoy being in.

Why this role is different

This isn’t a typical support role where you just answer tickets. You’ll be:

The go-to person for both customers, colleagues and management

The one who keeps things running - whether it's solving a customer issue, fixing a messy subscription, quality checking the output of an AI agent or making sure the office just works

A key contributor to the energy, structure, and vibe of Storykit If you like variety, ownership, and being where things happen - this is for you.

What you’ll doCustomer Support

Support customers via email, chat, and other channels

Help users understand and navigate our tool and solve issues quickly and effectively

Manage activation and deactivation of subscriptions and user accounts

Keep Intercom updated with tickets, documentation, and insights

Improve and maintain support content, chatbot answers and support articles

Collaborate with product and engineering to solve complex issues and share feedback

Office & Operations

Take ownership of t