People Operations Senior Associate

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for a People Operations Senior Associate to join our People team at Pleo. In this role, you'll help keep everything running day-to-day and be part of the engine room of the People function as we scale our global operations. If you're excited about the right balance of people skills and smart systems and are passionate about building a tech-enabled employee experience, then this is the opportunity for you! What you’ll be doing As a People Operations Senior Associate you will: Ticket resolution & employee support – Respond to tickets via Slack regarding employment questions, policy clarifications, and process guidance. Processing requests – Handle employment verification letters, contract changes, data updates, and access issues. Solving problems – Manage complex situations when HRIS and Payroll systems don't sync, when relocations get complicated, or when policies don't fit a specific situation. Coordinating across teams – Work with People Partners on sensitive cases, sync with Payroll on contract changes, and collaborate with Talent regarding onboarding. System-supported operations – Initiate employment changes and onboarding through HiBob workflows, quality-check automation, and maintain documentation. Being the human – Provide empathetic, personalised support when employees are stressed, confused, or dealing with sensitive situations. What you bring You’ll thrive in this role if you have: 2+ years in People Operations – Experience in HR Operations or similar in a multi-country environment. HRIS and Ticketing experience – Confidence navigating systems like HiBob, BambooHR, or Workday, and the ability to prioritise and triage tickets efficiently. Multi-country employment knowledge – An understanding that Spain does things differently than Denmark. A tech-enabled mindset – You're not intimidated by AI tools, workflows, or integrations—you see them as helpful and like having good systems to work from. Strong communication skills – The ability to write clear, empathetic responses and explain policies to non-HR people while staying calm under volume. Experience with HiBob or AI ticketing tools – Specifically exposure to knowledge base platforms or startups/scale-ups (800-1000 people). Who you’ll be working with and reporting to You’ll report to our People Operations Manager and work closely with teams in Payroll and People Tech. Our team is highly collaborative and dedicated to making sure employees and managers get what they need when they need it. You’ll also have the chance to partner with teams across People Partners and Talent to ensure success and make sure nothing falls through the cracks. How you’ll develop in this role In your first six months at Pleo, you’ll: Lead pattern-spotting initiatives – Identify repeat tickets and flag them for process improvement to drive impact in efficiency. Collaborate with the People team – Improve documentation and the knowledge base so self-serve actually works for our global workforce. Grow your skills in People Operations – Master complex multi-country workflows and integrated systems, taking on new challenges as the company continues to scale. We’re committed to helping you develop your career – Whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in People Systems and global employment law. Show me the benefits! Your own Pleo card (no more out-of-pocket spending!) Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis We offer 25 days of holiday + your public holidays For our Team, we offer both hybrid and fully onsite working options We use MyndUp to give our employees access to free mental