KYC Support

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The KYC Support – FBO role performs basic Customer Identification Program (CIP) validation and KYC record maintenance activities in support of For Benefit Of (FBO) program participant onboarding. The role focuses on routine, well-defined tasks executed in accordance with established procedures and job aids, with work reviewed for accuracy and completeness. This position does not provide regulatory interpretation and escalates exceptions or complex issues to senior KYC staff.

Primary Responsibilities

Perform basic CIP validations using standard checklists and procedures

Review customer records to ensure required identification data is complete and consistent

Update and clear KYC records once validation requirements are met

Identify missing or inconsistent information and escalate for follow-up where required

Accurately update internal systems to reflect validation status and outcomes

Adhere to established policies, procedures, quality standards, and productivity targets

Participate in quality reviews and address feedback or corrections

Escalate issues, exceptions, or uncertainties to senior team members or leads

Review failed automated screenings and determine required remediation steps

Basic Qualifications

Associate’s degree or equivalent work experience

0–2 years of experience in operations, onboarding, KYC, or compliance support roles

Ability to follow documented procedures with a high level of accuracy and attention to detail

Preferred Skills / Experience

Basic familiarity with Customer Identification Program (CIP) requirements

Exposure to KYC onboarding or periodic review processes

General understanding of banking or financial services operations

Strong attention to detail and organizational skills

Basic written and verbal communication skills

Ability to manage workload accordingly with accuracy and risk awareness, not just throughput

Flexible working arrangement

: Availability to collaborate with US‑based teams up to two days per week, with working hours aligned to 10:00–18:00 (Polish tim

e).

This role requires working from a U.S. Bank location three (3) or more days per week.