Transition-Configuration & Process Manager, Solna
SwedenCompetitive0 applicants
About this role
Do you want to shape how services are transitioned into operations while driving efficient, standardized processes? As a Transition, Configuration & Process Manager, you play a key role in ensuring smooth service onboarding, accurate configuration management, and stable operations across the organization.
Responsibilities
- Process Analysis and Evaluation
- Assess existing business and IT processes to identify bottlenecks, inefficiencies, risks, and improvement opportunities.
- Collaborate with cross-functional teams to collect insights and feedback on current workflows and operational practices.
- Strategic Planning
- Develop and execute a strategic roadmap for process improvements aligned with organizational and service objectives.
- Prioritize improvement initiatives based on business impact, efficiency gains, and operational risk reduction.
- Process Design and Optimization
- Design, document, and maintain optimized processes aligned with industry best practices and regulatory requirements.
- Identify and implement tools and technologies to automate and streamline workflows where applicable.
- Configuration Management (CMDB Ownership)
- Own and oversee the Configuration Management process, ensuring that all changes to configuration items are properly documented, tracked, and governed.
- Maintain Configuration Management Databases (CMDBs) and ensure the accuracy, completeness, and reliability of CI data.
- Transition Management (Service Inception into Operations)
- Develop, execute, and manage detailed transition plans covering scope, tasks, timelines, resources, and formal sign-off.
- Ensure new or changed services and applications are transitioned into production and operations in a controlled and auditable manner.
- Coordinate closely with project teams, service owners, and operational teams to ensure readiness and alignment with transition objectives.
- Performance Monitoring and Reporting
- Define and maintain key performance indicators (KPIs) to measure the effectiveness