Customer Service Representative (Italian and English Speaker)
About this role
Job Description
Job Posting Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at
www.agilent.com.
Join Agilent Technologies as a Customer Service Representative and make a real impact!
We are looking for a motivated and detail-oriented professional to become part of our multicultural team. In this role, you will support our Sales representatives and customers by ensuring smooth processes—from processing orders to invoicing, and follow-ups in SAP. You’ll be the key connection between customers and our internal teams, helping to solve problems, provide information, and make sure every customer has a seamless experience with Agilent.
Responsibilities
- Process Orders
- – process customer orders, making sure everything is accurate and delivered on time.
- Support Sales and Customers
- – Work closely with our Sales team and customers to provide clear information, solve issues, and support them after the sale.
- Be the Link Between Teams
- – Act as the main contact between customers and internal teams (such as Sales, Logistics, Installation, Public Tenders, Credit&Collection) to answer questions and find solutions.
- Manage the Customer Journey
- – Take care of the full customer journey—from the first request to the final delivery—while following company rules and processes.
- Identify Improvements
- – Suggest ideas to improve the way we work and make processes run more smoothly.
- Handle Administrative Tasks
- – Handle regular administrative tasks in line with established procedures.
Requirements
- Language Skills
- – Good proficiency written and spoken English, plus native-level Italian.
- Time Management
- – Ability to manage time well, handle multiple tasks, and set the right priorities in a fast-paced environment.
- Customer Focus
- – A strong passion for delivering excellent service and supporting customer needs.
- Tech Savvy
- – Confident with computer systems and accurate in data entry.
- Team Player
- – Able to work smoothly in diverse, multicultural teams and communicate effectively.
- Problem-Solving
- – Strong analytical skills and the ability to quickly find solutions.
- Proactive Mindset
- – Curious, eager to learn, and confident in taking initiative and ownership of tasks.
- IT Tools
- – Experience with MS Office. Knowledge of SAP/CRM systems is preferred—and
- experience with SAP ECC is a strong advantage
- .
- On a personal level, you possess great
- problem solving / analytical skills,
- and you are
- eager
- to learn
- about new software technology, instruments, applications, and consumables. You have
- communication/ interpersonal skills
- to interact at various levels, and you strive to provide excellent customer support. You enjoy both
- working within a team
- and
- autonomously.
- Additional Details
- This job has a full time weekly schedule.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
- Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
- Travel Required:
- No
- Shift:
- Day
- Duration:
- No End Date
- Job Function:
- Customer Service