Operations Manager | E-commerce
SwedenCompetitive0 applicants
About this role
Are you a logistics mastermind with a passion for e-commerce? In collaboration with Cozee, we are looking for a results-oriented Operations Manager to spearhead and optimize business operations in Southern Sweden.
This is a consultant role where you will be the boots on the ground, ensuring that every package reaches its destination with precision and that our operational backbone remains scaleable and efficient.
Responsibilities
- Operational Excellence: Own and improve the efficiency and reliability of logistics operations in Southern Sweden, ensuring top-tier delivery performance.
- Partnership Management: Act as the primary point of contact for logistics and delivery partners across the Skåne region, fostering strong professional relationships.
- Fulfillment Oversight: Monitor order fulfillment processes and proactively resolve operational or delivery-related issues to maintain high customer satisfaction.
- Data-Driven Insights: Track, analyze, and report on KPIs such as delivery lead times, order accuracy, and return handling.
- Process Innovation: Identify and implement strategic improvements to enhance delivery efficiency and cost-effectiveness specifically within the Southern region.
- Strategic Collaboration: Work closely with management on operational planning and execution, supporting our continued expansion in Southern Sweden.
- Who You Are
- We are looking for a proactive problem-solver who thrives in the fast-paced world of online retail. You should have:
- A solid background in logistics, supply chain, or e-commerce operations.
- Strong analytical skills and the ability to turn data into actionable improvements.
- Excellent communication skills in English.
- A hands-on "get things done" mentality.