Service Plan Quality Engineer

Join the Lifecycle Data Operations Centre of Excellence (LDO CoE) as a Service Plan Quality Engineer and play a critical role in delivering scalable, high-quality service plan content across Wärtsilä's Parts and Field Service Business Unit.

Sitting within the Product Lifecycle Management function, this position is dedicated to ensuring that every service plan meets rigorous quality standards, aligns with operational and commercial objectives, and supports the strategic transformation towards digitalised lifecycle services.

The preferred location for this permanent position is Vaasa or Helsinki, Finland; Drunen, Netherlands or Trieste, Italy. Turku, Finland and other main Wärtsilä office locations in Europe can also be considered. Due to limitation outlined by data processing guidelines, locations outside of Europe can't be accepted for the roles. In line with our hybrid work model, you will be able to work partially remotely.

About the role:

As the Service Plan Quality Engineer, you will be responsible for establishing Definition of Done and Acceptance criteria for each Service Plan, within the Service Plan Operations Framework (SPOP). Furthermore, you will be securing this Definition of Done and Acceptance Criteria are met at every release-stage of the SPOP, until deployment. Your mission is to guarantee the deployed Service Plan meets the commercial and strategic targets set by business in the initiating phase, ensuring that deployed service plans deliver measurable business value and meet customer expectations.

You will collaborate with Service Plan Engineers, Delivery Lead, Deployment Expert, and wide range of stakeholders across Wärtsilä at all different levels, ensuring quality gates are consistently upheld and continuous improvement is embedded in the process.

Key responsibilities: Establish Definition of Done and Acceptance criteria for Service Plan Operations together with stakeholders and process experts in the R0 Phase within the Service Plan