FinCrime Operations Training Team Lead - Screening

We're looking for a Training Team Lead for our Financial Crime team who can manage a team of training specialists and create effective training programs for our Screening team. You should be good at finding training gaps, building learning solutions, and working with others to improve how our teams learn and perform. Responsibilities include: Team Leadership - Lead by example to drive a customer-focused mindset and foster a high-performance culture based on ownership, accountability, and continuous learning while unifying your team behind shared FinCrime goals People Management - Coach and develop Training Specialists at all experience levels, provide regular constructive feedback, manage performance issues decisively, and conduct career development discussions Operational Management - Oversee the complete training program lifecycle from design to delivery, maintain training libraries, measure efficiency and quality outcomes, and manage administrative tasks like scheduling and documentation Performance Management - Define and track training KPIs including learner comprehension and speed-to-competency, conduct regular one-on-one coaching sessions, and address underperformance through constructive development plans Stakeholder Management and Communication - Engage with diverse stakeholders to understand training needs, communicate progress through data-driven reports, navigate complex conversations, and proactively raise issues through established channels Develop and Maintain Reporting Governance - Establish governance frameworks for training programs, ensure compliance with regulatory requirements, maintain comprehensive documentation, and regularly refresh materials to reflect current processes Project Management - Lead training-related projects from initiation to completion, prioritize tasks, maintain clear documentation, delegate appropriately, and communicate measurable impact to the organization Utilize Insights for Improvement - Use data from reports and analysis to continuously improve training programs and ensure evaluation data supports evolving team goals Oversee Training Effectiveness - Ensure quality delivery through diverse learning approaches, scale training globally as operations expand, and align all programs with industry best practices and regional requirements Planning and Execution - Develop training plans aligned with organizational objectives, measure team effectiveness, and maintain a clear training strategy connected to wider business goals Facilitate Key Training Sessions - Personally deliver high-impact training sessions and programs for senior team members to maintain facilitation skills and identify emerging training needs

About you:  Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus. Experience in Learning & Development. We also value experience in Education, Teaching, Adult Learning Program Design, or a background in complex operational roles with a demonstrated capability in curriculum development, formal instruction, coaching, or mentoring. At least 1-2 years of running projects and/or small to medium sized teams Good understanding of the regulatory framework surrounding politically exposed persons and adverse media screening and financial crime risk and prevention. You are familiar with money laundering methods and other financial crime trends. You can build an environment where your team is incentivised to make decisions and apply a risk-based approach to their work. You are punctual, independent, proactive and willing to get things done. Ability to recognise and proactively resolve recurring issues and streamline processes while working collaboratively with business departments and stakeholders. You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment. Familiarity with Learning Management Systems (LMS) and e-learning platforms. In-depth knowledge of Learning & Development industry standards and best practices is necessary. Strong analytical and problem-solving abilities to identify gaps, and improvement opportunities in training delivery, processes and systems. Proficient in using data for performance assessment and problem solving. What would be an additional bonus: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (EDD/AML/Fraud/Sanctions/Risk/Compliance focused) Work experience in screening, KYC/AML, financial crime, compliance, or a related field within the financial services industry. Ability to use analytics tools like Looker, Superset, or other similar platforms. 

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit