Senior Application Support
SwedenCompetitive0 applicants
About this role
Application Support role covering backend and frontend teams in a digital services environment. Focus is on production stability, incident handling, and proactive problem management. Acts as Problem Coordinator to reduce incidents and improve system reliability.
Responsibilities
- Monitor production systems, logs, and alerts
- Handle incidents (P1/P2) and escalations
- Identify, analyze, and route issues to correct teams
- Communicate status and follow up with stakeholders
- Participate in daily production status meetings
- Support deployments and manage risk periods
- Drive improvements to reduce recurring issues
- Support and guide first and second line support teams
- Profile
- Strong troubleshooting and analytical skills
- Proactive, structured, and communication-focused
- Team-oriented with ability to work across functions
- Comfortable working in operational and support environments
- Able to handle multiple support channels independently
Requirements
- Relevant education or equivalent experience
- Experience in application support or similar role
- Proven track record of handling incident management
- Familiar with modern IT systems and monitoring tools
- Basic understanding of data and system troubleshooting
- Fluent in English