Genesys Cloud Developer

About this role

Responsibilities

• In the role of consultant, you will play a pivotal role in driving functional excellence and business value using Genesys cloud. You will act as the Technical/functional SME, responsible for designing, configuring, testing, and supporting the Contact Centre Platform.
• You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
• Requirement gathering, estimation and work planning.
• Genesys cloud call flow design, development, integration testing and deployment.
• Participate in creating an implementation plan as per the project level quality plan and work on go live activities.
• Respond to production issues, arrive at a solution with inputs from the stakeholders.
• Build repository of knowledge for higher efficiency and effectiveness.
• Leading offshore and onsite teams.
• Staff
• Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility

Requirements

• 7+ years of experience in consulting, configuration and integration across Genesys on-Prem/ cloud platform
• Genesys Architect flows, WebRTC, and Voice/Digital in queue flows,
• Genesys Cloud APIs, Genesys Cloud SDKs, call routing, Architect Voice and Digital flows development,
• Outbound campaigns, GC Reporting, Onboarding new Genesys Org and initial configuration.
• Knowledge in Java or Python is an advantage
• Certification in Genesys Cloud CX: Developer/Professional Certification is an advantage.
• Experience in leading and managing team of GC consultants